Here are some common questions and answers about dishwashers. If you need further help, visit the Repair Center. If you need dishwasher replacement parts, visit APWagner.com.
Q: Why doesn’t my dishwasher work at all?
A: If your dishwasher doesn't work at all, check the power supply, door latch switch, selector switch and timer, and the wiring. If your model has a child lock-out feature, verify that the feature is set to the Off position. Make sure cycle has ended. Make sure the Delay Start option is not set for a delayed start.
If you can, verify that you have power at the dishwasher. This might be difficult because many dishwashers are wired directly into the household wiring under the counter. Usually only the portable dishwashers get plugged into a wall outlet. You will also want to check your fuse box or circuit breaker panel for a blown fuse or tripped breaker.
The door latch switch is a safety switch that prevents the dishwasher from working if it is defective. When working properly, the switch doesn't allow power through it when the plunger is out, and it allows power when the plunger is in. If the plunger is broken or if the internal parts are not working properly, power is stopped at the switch and it needs to be replaced.
The timer and the selector switch are other possibilities. If one of these is defective, your dishwasher won’t operate normally, and the part will need to be replaced.
Running the dishwasher regularly may help prevent any seals from drying out and sticking. This includes the motor seals.
Visually inspect the wiring to see if any looks disconnected or burned. Repair or replace as necessary.
Q: Why are the dishes still dirty?
A: If the dishes are still dirty after the dishwasher has completed running, first check that you have the right wash cycle selected. This is because you may have selected a short cycle to save water and energy, but it is inappropriate for the load. If that's not the problem, check the water temperature, internal filters, detergent cup, drain valve, pressure switch, sprayer arms, and the water-inlet valve.
Use only detergents that are made for automatic dishwashers. Automatic dishwasher detergents are designed to be low suds. Soft water and hot water use less detergent, while hard water and cold water need more detergent to clean well. This readily available product, SofChek, will help you to determine if you have soft or hard water in a minute or less. These easy-to-use strips measure the hardness of your water in less than a minute. Just simply look at the color chart provided on the bottle for an instant read-out of the strip to help determine the proper amount of detergent.
Good water flow, water pressure, fresh dishwasher detergent, and warm water are all needed for the dishes in your dishwasher to get clean. If the water is not hot enough, the dishwasher can not clean dishes as effectively as possible. To test the temperature, turn on the hot water on your sink to see if the water is getting warm quickly. The selector switch on your dishwasher may let you select a higher temperature setting. You can try that to see if it helps with cleaning. Be careful if you increase the water temperature of your household hot water tank. Your hot water tank should be set to deliver water at about 120F. This may help, but you don’t want to get scalded by it when taking a shower or washing your hands either. Most dishwashers use an internal heater to increase the water temperature to 140-150 degrees Fahrenheit before it will start cycling the dishwater through the spray arms. On some models you can use the Added Heat or Wash Heat Boost selection to increase the wash water temperature. Some dial timer models will let you select Hot Start or other extended washing cycles.
To keep the water free of debris during recirculation, every dishwasher has some kind of filter. Excessive food debris may clog internal filters. Make sure you at least scrape the dishes into the trash first. On some models these filters are self-cleaning, and they don't need to be cleaned regularly. Other models have filters in the bottom of the tub that you do need to clean. You can easily remove these filters. If a filter is full of debris, the water can not circulate properly, and could be causing the dishes to remain dirty. Check to make sure the filter is not blocked or clogged with debris.
The detergent cups have a tendency to get caked with old detergent. This can stop it from opening when it's supposed to. You can try to scrape off the buildup. It may not be worth the effort if it's caked badly, and would save you aggravation just to replace it.
During the drain cycle, the drain valve opens to allow the dirty water out. When the drain cycle is over this valve is supposed to remain closed to prevent water from leaving the dishwasher until the next drain cycle. If any debris plugs the valve, it will not close or seal properly. If it is not sealed, water will drain out while the unit is washing the dishes. If this is happening, you will hear water running in the drain pipes from the dishwasher. This is a sign that you need to clear the obstruction or replace the drain valve. One of the reasons for dirty dishes may even be that the drain valve is clogged and won't let dirty water out.
A faulty pressure switch can sometimes leave dirty water in the unit, or not let the unit fill enough. If you notice too much water left over in the machine after a cycle, this switch could be defective. Sometimes the float itself can get all gummed up with mineral and food deposits and stick in the float tube. It needs to be swapped out.
Occasionally, the spray arms can get clogged with debris. This can be caused by food or even hard water deposits. This prevents the water and detergent from getting to the dishes to clean them. If you notice a clog try to use a pipe cleaner, straight pin, or toothpick to clean the holes, or just replace the spray arm.
The water-inlet valve is another possibility. This valve is connected to the main water line from the house. If the dishwasher can't get enough water, it can't wash the dishes. This valve is actuated by a solenoid system. If it loses power, it can not turn itself off. Check for sediment buildup at the valve. Sometimes when a water-inlet valve is defective, you might hear a sound like a thump or bang. That’s often called a water hammer. Water hammer sounds are caused by a valve closing in the system, and yet the water in the pipe is still flowing because of its kinetic energy. The banging happens as the water hits the valve that prevents it from going any further. Does this sound occur when a valve closes or when the dishwasher is changing cycle? Sometimes high water pressure can cause this and other sounds to occur. You can test your water pressure using a pressure gauge. You would install this gauge to one water line in the house, and make sure no other water is flowing anywhere else in the home. Pressure over 60psi should be regulated by a pressure reducing valve. If the water-inlet valve is faulty, replace it.
Q: Why aren't my dishes dry when the dishwasher finishes?
A: If you have problems with your dishes still being wet when at the end of the dry cycle, check to see if the rinse aid dispenser needs filling, check to see how well the dishes are loaded, and make sure a large item doesn't block smaller items.
Did you use the proper amount of detergent? Too little or too much detergent can have an affect on how well dishes dry. Have you selected the heated drying option? A rinse aid can help your dishes to dry better also. Is the rinse aid dispenser empty?
The next things to check are the filters, drain valve, drying fan, heating element, and the thermostat. Sometimes a clogged filter will prevent all the water from being able to exit the unit. Clean or replace clogged filters. A faulty drain valve that leaves too much water in the cabinet can be to blame. Is there too much standing water left in the unit after the dry cycle is complete? Check for blockages at this valve.
Some dishwashers have a fan that circulates the cabinet air to help dry the dishes. If the fan is not working properly, you need to replace it. At the bottom of the dishwasher is a heating element that warms the air in the dishwasher. The increased temperature speeds up the evaporation process and decreases the drying time. Visually inspect the element and look for any burned or broken areas on it, and if it's burned out or if you can't measure continuity with it removed, it will need to be replaced.
There is also a thermostat that measures the water temperature and drying temperature. If the thermostat is faulty, the cycles may not complete properly. If it's faulty, you need to replace it. You may want to unload the dishes in the bottom rack first so that any water left pooled on dishes in the top rack won't spill onto the bottom rack's dishes.
For More Dishwasher Repair Help, Visit the Dishwasher Repair Center.
Commom Dishwasher Problems
Labels: appliance repair, Dishwasher, Dishwasher Repair Help | author: AP Wagner BlogThree Common Refrigerator Problems
Labels: refrigerator, repair | author: AP Wagner Blog1. Why does it seem like my refrigerator runs constantly?
When working properly, the thermostat turns the compressor on and off. Once the thermostat turns the compressor on, it will run until the temperature inside the refrigerator is lower than the setting of the thermostat.
Make sure that the refrigerator has enough air clearance on all sides. Refrigerators with a condenser coil grid on the back of them need room to radiate the heat away from the coils.
Verify that the door light switch is working properly. Push the switch with your finger to verify the light is turning off. If the light stays on, it will actually warn the interior of the refrigerator. Fix or replace the switch if it is faulty.
Modern refrigerators that have a lot of storage and large freezer compartments run for longer periods of time. They also start and stop very frequently to maintain an even temperature. This is especially true if you have just put a lot of warm food in the refrigerator, or if it is very hot and humid. It can take several hours to get back to the cool temperature you have it set for after putting a large amount of food in it.
If the compressor is not shutting off when the temperature inside the refrigerator is cold enough, you may have a bad thermostat. You may also have the temperature set too high in the refrigerator. Try adjusting the thermostat to a lower temperature. If this turns the compressor off, you had it set too high. With the help of a refrigerator thermometer, you can find a more ideal setting that will keep your food cold, but not so cold that the compressor is always running. If raising the temperature setting doesn't help, it may be a problem with the thermostat and you will need to replace it.
If your thermostat is working properly, there's a chance that you have low levels of refrigerant in the sealed system. If this is where the symptoms lead you, you need to contact a professional appliance repair person. Only an EPA certified technician can legally work on a sealed system. If you attempt to do work on this system, you will void the warranty.
If this is a new refrigerator, it will run for a long time, almost constantly, before it gets cooled enough to stabilize the interior temperature. Allow up to 24 hours for it to stabilize. The refrigerator should be at least one half to two thirds full. This will help to maintain a stable temperature inside the unit. The cold items inside will help to keep an even temperature inside after the door has been opened and closed. Some people prefer to keep a lot of stuff in the refrigerator as ballast, even jugs of water. This helps to maintain temperatures inside so that when the door gets opened and closed often, it doesn't need to run as much to maintain the temperature inside.
2. Why doesn't the freezer area freeze my food?
This is a common occurrence, and doesn’t always have a clear-cut solution. You’ll want to check the internal freezer temperature. The operating temperature range of most residential freezers is between -10F and +10F. The optimum temperature of the freezer is between 0F and 5F. Proper refrigerator operating temperatures should be between 36 and 45 degrees Fahrenheit. If the refrigerator temperature is very close to the 35 degree mark, you can try turning the temperature up a little bit.
Sometimes, rearranging how you put your foods in the refrigerator can make a difference. The temperatures vary from compartment to compartment. Another common cause is a leaky gasket. Try putting a dollar bill between the gasket and the frame of the freezer as you close the door. If the dollar comes out without resistance, then you need a new door gasket.
When installing a refrigerator door gasket, you should allow the gasket to adjust to room temperature before removing it from the carton. When carrying or handling the gasket, you want to carry it by the corners. This will help to prevent breakage of the flexible magnet. Should the magnet be found to be broken, it will NOT impair its effectiveness. If the gasket is deformed or twisted from long storage, you can heat the deformed section with an electric heater, hair dryer, or a 150-300 watt light bulb. Holding the heat source about 1 inch to 3 or 4 inches from the gasket, move the heat source back and forth to maintain even warming. Apply heat until gasket has resumed its original shape. This can also correct an already installed, deformed gasket. Make sure you use caution so as not to damage the inner door panel.
3. Why is my refrigerator not cooling properly?
If the refrigerator isn't cool, check to see if the light comes on when you open the door. Next check to see if the thermostat is set properly. If both of these are OK, then check to see if the compressor is running.
See if the compressor motor is running. The compressor is in a case with no visible moving parts. It is usually located at the back of the refrigerator near the bottom. If it’s humming, or making a steady noise, and your refrigerator is still not cooling properly, there could be a problem with one or more various components.
Refrigerators have either a mechanical defrost timer, or an ADC (Adaptive Defrost Control). If your refrigerator has a mechanical timer, set the cold control to the coldest setting and then advance the defrost timer. You can manually advance the timer with a screwdriver. Insert the screwdriver into the advancement pinion and turn clockwise a 1/4 to 3/8’s of a turn. If the compressor starts, replace the defrost timer. For further help, you’ll want to call a professional appliance repair technician.
Sometimes you can hear a click-buzz-click sound coming from the compressor. This is the relay/overload at work. If you hear this, power is getting to the compressor. If you do, something is wrong with either the compressor or the compressor starting components. If you have a newer model with solid-state starting components, you may not hear anything at all. If there is power to the starting components, you may be able to test each part and replace any bad parts. There is also a 3-in-1 unit that may work on your model which replaces all the components in one unit. If the compressor still won’t start, you have a bad compressor and need to replace it. If it does start, wire the 3-in-1 part in permanently. Make sure the one you buy is rated for the horsepower of your appliance.
If you don’t hear anything, you can take the cover off the side of the compressor and test for voltage at the two leads. If no voltage is present, it’s time to check the cold control. To test if the cold control is bad, you can temporarily jump the two wires at the cold control. If you get power to the compressor after doing so, the cold control needs to be replaced.
More common refrigerator problems can be found here.
Refrigerator Replacement Parts can be found here.
VibeAway™ Washing Machine Anti-Vibration Pads
Labels: Go Green, New Products, washing machine, Whirlpool washing machine parts | author: AP Wagner BlogNew from Whirlpool! VibeAway™ washing machine anti-vibration pads are engineered to reduce the noise, vibration and pulsation that can occur with household washers.
- Engineered to reduce noise, vibration, pulsation, and maintenance cost
- Prevents washing machines from "walking"
- Protect floors
- Made from 100% recycled tire rubber, address important environmental concerns
- Recessed for easy guidance for foot of washing machine/dryer
Refrigerator or Freezer Caster Kit
Labels: caster kit, freezer, New Products, refrigerator | author: AP Wagner BlogCalifornia Appliance Stimulus Update
Labels: appliance rebates, Appliance stimulus | author: AP Wagner BlogThe California "Cash for Appliances" program is hoping to launch in the spring of 2010. The program will cover three appliances: refrigerators, room air conditioners and clothes washers.
State residents can expect to see rebates in the following amounts:
• Clothes Washers - $100
• Refrigerators - $75
• Room Air Conditoners - $50
The rebates will be piggybacked or combined with rebates that are offered through the state of California or appliance manufacturers.
For more information on California's "Cash for Appliances" program, visit The Sacramento Bee.
Why Won't My Washer Spin or Drain?
Labels: appliance repair, washer, washer problems | author: AP Wagner BlogQ: When I start the machine, it fills and agitates fine. When it finishes the wash (agitation) cycle, it stops when it should start the drain/spin cycle. The same thing occurs during the rinse cycle. If I advance the time it won't do anything but fill and agitate. Does this sound like a lid switch or a timer problem? :
A: Most likely it's a lid switch problem. A bad lid switch will allow the washer to work a little bit, but will likely stop the washer before the drain / spin cycle.
The lid switch is a safety device that's there to protect you from sticking your hands into a spinning washer. If this switch goes bad, the washer will not work. You will have to replace it. It is inside the main housing for the washer, and located near the door frame.
If this doesn't quite answer your question, visit the Appliance Repair Forum and post your question there.
Here is a little more information on clothes washers as well as maintenance tips.
Repair Help: Why Doesn't my Oven Bake or Broil?
Labels: appliance repair, Bake, Broil, Range Repair | author: AP Wagner BlogA: When there’s no heat at all in the oven, the first thing to check should be the timer controls. An automatic cycle setting could be preventing the oven from lighting. If you have a self-cleaning range, make sure the door is in the unlock position. You will also want to check that all knobs are in the correct positions. If you have an Electronic Control, you can try unplugging the range for 30 seconds or so before you plug it back in. This can reset an Electronic Control. Make sure the gas is on to the range.
Most times when an oven won't bake, it's because the bake ignitor has gotten weak or it’s just burned out. The ignitor is a small round or rectangular device located near the burner. The ignitor is wired in series with the gas safety valve.
When the ignitor is cold, it has a lot of resistance, meaning it gets most of the electricity in the circuit. As it heats up, its resistance drops. This allows enough electricity to heat the bi-metal strip in the gas safety valve, which then allows gas to be released to the burner assembly. The gas then gets ignited by the glow-bar ignitor. The ignitor glows the whole time the burner is on, keeping the gas safety valve open. The thermostat senses when the desired temperature is reached, and cuts off electricity to the gas safety valve and ignitor.
If this ignitor is weak or burned out, it won’t heat enough to lower its resistance to the point where the bi-metal strip gets enough electricity to heat up and allow the gas safety valve to open, and it will not release gas to the burner assembly. When this happens, you may have to replace either the ignitor or the gas safety valve. Many times it’s the ignitor that is to blame, and cheaper to replace.
The gas safety valve does precisely what the name implies. It prevents gas from being introduced to the burner when there’s a possibility that it won’t get ignited properly. There are a few different variations in their operation, but the purpose is always the same, to prevent accidents. If the glow-bar or spark systems are in proper working order, you may have a faulty gas safety valve. Check it for continuity. A faulty selector switch or thermostat could also be your problem. Check the selector switch for continuity between pairs of contacts. If none, replace the switch. For the thermostat, consult your wiring diagram when testing it for continuity. If there is no continuity at any of the contact terminal points, you must replace the thermostat.
Q: Why doesn't my oven broil?
A: You may have incorrect clock settings if you have a self-cleaning or timed baking oven. (Consult your owner's manual)
If the broil ignitor is not working properly, the broil burner will not work. The ignitors are round or rectangular and are right next to the burner. The ignitor is wired in series with the gas safety valve. When the ignitor is cold, it has a lot of resistance, meaning it gets most of the electricity in the circuit. As it heats up, its resistance drops. This allows enough electricity to heat the bi-metal strip in the gas safety valve, which then allows gas to be released to the burner assembly. The gas then gets ignited by the glow-bar ignitor. The ignitor glows the whole time the burner is on, keeping the gas safety valve open. The thermostat senses when the desired temperature is reached, and cuts off electricity to the gas safety valve and ignitor.
If this ignitor is weak or burned out, it won’t heat enough to lower its resistance to the point where the bi-metal strip gets enough electricity to heat up and allow the gas safety valve to open, and it will not release gas to the burner assembly. When this happens, you may have to replace either the ignitor or the gas safety valve. Many times it’s the ignitor that is to blame, and cheaper to replace.
The gas safety valve does precisely what the name implies. It prevents gas from being introduced to the burner when there’s a possibility that it won’t get ignited properly. There are a few different variations in their operation, but the purpose is always the same, to prevent accidents. If the glow-bar or spark systems are in proper working order, you may have a faulty gas safety valve. Check it for continuity. A faulty selector switch or thermostat could also be your problem. Check the selector switch for continuity between pairs of contacts. If none, replace the switch. For the thermostat, consult your wiring diagram when testing for continuity. If there is no continuity at any of the contact terminal points, you must replace the thermostat.
For More Repair Help, Visit our Repair Library or the Appliance Repair Forum!








